PRIVACY POLICY

1. INTRODUCTION

ZESTAURA ("we," "our," or "us") operates the website zestauraclothing.com. This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your personal data. By using our website or placing an order, you agree to the practices described in this policy.

2. INFORMATION WE COLLECT

We collect information that you provide directly when you create an account, place an order, or contact us:

• Account Information: Name, email address, phone number, and password when you register.
• Order Information: Shipping address, billing details, and order history associated with your account.
• Payment Information: Payments are processed securely by Razorpay. We do not store your card numbers, UPI IDs, or banking credentials on our servers.
• Communications: Messages, reviews, replacement requests, and any other correspondence you send us.

We also collect certain information automatically when you visit our website:

• Device type, browser, and operating system
• IP address and approximate location
• Pages visited and time spent on the site
• Referring URLs

3. HOW WE USE YOUR INFORMATION

• Process and fulfill your orders
• Send order confirmations, shipping updates, and delivery notifications
• Manage your account and order history
• Respond to inquiries and provide customer support
• Process replacement requests
• Improve our website, product offerings, and overall service
• Detect and prevent fraudulent activity
• Comply with applicable laws and regulations

4. INFORMATION SHARING

We share your information only when necessary to operate our business:

• Payment Processor (Razorpay): To process payments securely.
• Shipping Partners: Your name, address, and phone number are shared with delivery partners to fulfill orders.
• Email Service Provider: To send transactional emails such as order confirmations.
• Legal Authorities: When required by law, court order, or to protect our legal rights.

We do not sell, rent, or trade your personal information to third parties for marketing or advertising purposes.

5. DATA SECURITY

We take the security of your data seriously. Measures we implement include:

• SSL/TLS encryption for all data transmitted between your browser and our servers
• Secure, server-side payment verification through Razorpay
• Authentication-based access controls for customer accounts
• Regular review of our security practices

While we take reasonable precautions, no method of electronic transmission or storage is entirely secure. We cannot guarantee absolute security of your data.

6. YOUR RIGHTS

You have the right to:

• Access, update, or delete your personal information through your account settings
• Request a copy of the data we hold about you
• Opt out of promotional communications at any time
• Request deletion of your account and associated data

To exercise any of these rights, contact us at zestauraclothing@gmail.com.

7. COOKIES

We use cookies and local storage to maintain your session, remember your cart, and improve your browsing experience. You can manage or disable cookies through your browser settings, though doing so may affect certain features of the site.

8. THIRD-PARTY LINKS

Our website may contain links to external websites. We are not responsible for the privacy practices or content of those sites. We recommend reviewing their privacy policies before sharing any personal information.

9. AGE REQUIREMENT

Our services are intended for individuals aged 18 and above. We do not knowingly collect personal information from anyone under 18. If we become aware that we have collected data from a minor, we will take steps to delete it promptly.

10. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. Any changes will be reflected on this page with an updated "Last Updated" date. Continued use of the site after changes are posted constitutes your acceptance of the revised policy.

11. CONTACT US

For questions or concerns about this Privacy Policy, reach out to us at:

ZESTAURA
Garia, Kolkata, India
Email: zestauraclothing@gmail.com
Phone: +91 87773 71753