1. ACCEPTANCE OF TERMS
By accessing or using the ZESTAURA website (zestauraclothing.com), you agree to be bound by these Terms
of Service. If you do not agree with any part of these Terms, you should not use the website or place
any
orders.
2. ABOUT ZESTAURA
ZESTAURA is an online clothing brand based in Kolkata, India. We design, curate, and sell clothing in
collaboration with independent designers, shipping directly from our manufacturing partners to
customers across India.
3. ACCOUNT REGISTRATION
To place orders on our website, you are required to create an account. By registering, you agree to:
- Provide accurate, current, and complete information
- Keep your account details up to date
- Maintain the confidentiality of your password
- Accept responsibility for all activity that occurs under your account
- Notify us immediately if you suspect unauthorized access
We reserve the right to suspend or terminate accounts that violate these Terms or engage in fraudulent
activity.
4. PRODUCTS AND PRICING
- All products listed on our website are clothing items designed in collaboration with independent
designers or curated by ZESTAURA.
- Prices are listed in Indian Rupees (₹) and include applicable taxes unless stated otherwise.
- We make every effort to display accurate product images and descriptions. Minor variations in colour
or appearance may occur due to screen differences.
- Prices are subject to change without prior notice.
- In the event of a pricing error, we reserve the right to cancel the affected order and issue a
refund.
5. ORDERS AND PAYMENT
- Placing an order constitutes an offer to purchase the selected items at the listed price.
- An order confirmation email does not guarantee acceptance. Acceptance is confirmed when items are
dispatched.
- We accept payments through Razorpay, supporting UPI, debit/credit cards, net banking, and digital
wallets.
- All payment transactions are processed securely. We do not store your payment credentials.
- We reserve the right to refuse or cancel orders at our discretion, including for suspected fraud or
stock unavailability.
6. SHIPPING AND DELIVERY
- Orders are shipped directly from our manufacturing partners across India.
- Shipping charges are calculated based on delivery location and order value. Free shipping may apply
to qualifying orders.
- Estimated delivery timelines are indicative and not guaranteed. Actual delivery may vary depending
on
location and logistics.
- Risk of loss transfers to the customer once the order is handed over to the shipping carrier.
- We are not liable for delays caused by factors outside our control, including weather, customs, or
carrier issues.
7. REPLACEMENTS
We offer replacements only — refunds are not available. For full details on eligibility, timelines, and
the replacement process, refer to our Replacement Policy.
8. CANCELLATIONS
- Orders may be cancelled within 24 hours of placement, provided the order has not yet been
shipped.
- Once shipped, orders cannot be cancelled.
- Cancelled orders will have stock restored. Refunds for cancelled orders will be processed if the
payment has already been captured.
9. INTELLECTUAL PROPERTY
- All content on this website — including logos, product designs, text, images, and code — is the
property of ZESTAURA or its licensed designers.
- You may not reproduce, distribute, modify, or create derivative works from any content on this site
without our written permission.
10. USER CONDUCT
You agree not to:
- Use the website for any unlawful purpose
- Submit false, misleading, or fraudulent information
- Interfere with the operation or security of the website
- Attempt unauthorized access to our systems or data
- Post offensive, defamatory, or inappropriate content (including in product reviews)
- Use bots, scrapers, or automated tools to access the website without permission
11. REVIEWS
- By posting a review, you grant ZESTAURA a non-exclusive, royalty-free right to display your review
on our website.
- Reviews must be honest, based on genuine experience, and must not violate the rights of others.
- We reserve the right to remove reviews that violate these guidelines.
12. LIMITATION OF LIABILITY
To the maximum extent permitted by applicable law:
- ZESTAURA shall not be liable for any indirect, incidental, special, or consequential damages arising
from the use of our website or products.
- Our total liability for any claim shall not exceed the amount paid by you for the specific product
in
question.
- We do not guarantee uninterrupted or error-free access to the website.
13. DISCLAIMER
The website and all products are provided on an "as is" and "as available" basis, without warranties of
any kind, whether express or implied, including but not limited to warranties of merchantability,
fitness
for a particular purpose, and non-infringement.
14. INDEMNIFICATION
You agree to indemnify and hold harmless ZESTAURA, its owners, employees, and partners from any claims,
damages, losses, or expenses arising out of your use of the website, violation of these Terms, or
infringement of any third-party rights.
15. GOVERNING LAW
These Terms are governed by the laws of India. Any disputes arising from or related to these Terms shall
be subject to the exclusive jurisdiction of the courts in Kolkata, West Bengal, India.
16. CHANGES TO THESE TERMS
We may revise these Terms at any time. Updated Terms will be posted on this page with a revised "Last
Updated" date. Your continued use of the website after changes are posted constitutes acceptance of the
updated Terms.